BUSINESS POLICIES

20→40 Coaching Business Policies

Effective Date

July 2026

Our Mission

20→40 Coaching exists to help real estate professionals build profitable, sustainable businesses through systems, accountability, coaching, and strategic business development.

We are committed to delivering coaching with integrity, professionalism, and respect.

Client Expectations

Clients are expected to:

Attend scheduled coaching sessions on time.

Complete assigned action items.

Participate respectfully within coaching communities.

Maintain professional conduct during all interactions.

Take ownership of implementing coaching strategies.

Results depend largely on each client's effort, consistency, market conditions, and decision-making.

Scheduling

Clients are responsible for scheduling coaching sessions according to their membership or coaching package.

Missed appointments without adequate notice may be considered forfeited.

Rescheduling

Appointments may be rescheduled with a minimum of 24 hours' notice.

Late cancellations or no-shows may result in the loss of that coaching session.

Communication

Support is provided through approved communication channels during normal business hours.

Response times typically range between 1–2 business days.

Confidentiality

Client discussions remain confidential unless disclosure is required by law.

Clients are also expected to respect the confidentiality of other members participating in coaching programs or group sessions.

Respectful Conduct

We reserve the right to remove any client from coaching programs for:

Harassment

Abuse

Threatening behavior

Discrimination

Disruptive conduct

Sharing confidential program materials without permission

No refunds will be issued for removal due to misconduct.

Intellectual Property

All coaching materials, frameworks, worksheets, videos, presentations, templates, and resources remain the intellectual property of 20→40 Coaching.

Materials may not be:

Copied

Shared

Resold

Recorded

Distributed

Republished

without written permission.

Refund Policy

Unless otherwise stated in a written agreement, coaching services are non-refundable.

Digital products are non-refundable once access has been granted.

Changes to Programs

20→40 Coaching reserves the right to improve, modify, or update coaching programs, content, schedules, pricing, and services at any time.